Shipping policy
Shipping & Order FAQ
How much are the shipping costs?
Shipping costs vary depending on the delivery location and the selected shipping method. A detailed breakdown of the shipping costs will be provided during the checkout process before you complete your payment.
How long does shipping take?
Shipping time within Germany consists of:
- Processing time: 1-3 business days
- Delivery time via DHL or Deutsche Post: 1-3 business days after full payment
For international shipping, delivery takes more than 3 business days, depending on the destination country and the selected shipping method.
Can I cancel or modify my order?
Once an order has been placed, it is usually processed immediately to ensure fast delivery. If you need to make changes or cancel your order, please contact our customer service as soon as possible, and we will do our best to assist you.
What if my item arrives damaged or does not meet my expectations?
We strive for the highest customer satisfaction. If your order arrives damaged or does not meet your expectations, please contact our customer service immediately. You can request a refund or replacement within 14 days of receiving the item.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking link, allowing you to monitor the delivery status of your order.